We proudly offer a full refund for any orders within 30 days of delivery.

We want to make the refund process as easy as possible for you. If you are eligible for a refund within 30 days of delivery, kindly reach out to our customer support team (support@orthoflair.com) with your order details. We will be glad to assist you in processing the refund. Please note that refunds are applicable under the following conditions:

• Order Cancellation (if applicable) before shipment
• Damaged or Defective product
• Wrong item shipped

We apologize for any inconvenience caused and assure you that we will promptly address your request. Simply provide the necessary information, and our team will take care of the rest. Your satisfaction is our priority.

If, regrettably, your product arrives damaged or defective, we kindly ask you to contact our friendly customer service team (support@orthoflair.com) and provide them with a high-quality image or video clearly showcasing the issue. Once we have verified the damage or defect, we will promptly arrange a replacement or issue a refund to ensure your utmost satisfaction.

If your order hasn't arrived within the estimated delivery window, please contact our customer service (support@orthoflair.com).

When your order has been shipped, we will send you an email with your tracking number and a link to where you can track it online.