Your Orthoflair shoes offer more than comfort—they’re protected for a full year with Orthoflair Care.
What Does Orthoflair Care Cover?
Manufacturing Defects
Experience a flaw in your pair? Whether it's stitching, sole issues, or other production defects, we’ll replace your pair or issue a gift card equivalent to its value.
Wear and Tear Protection
Normal use should never mean compromised comfort. If your shoes wear out under regular conditions, Orthoflair Care has you covered with a replacement or issue a gift card.
Comfort Guarantee
Our advanced orthotic insoles are designed for long-lasting support. If they lose their cushioning or effectiveness, we’ll make it right with a free replacement of orthotic insoles.
Fit and Sizing Issues
Perfect fit, guaranteed! If your shoes don’t feel just right, we offer a one-time exchange to ensure optimal comfort.
Damage from Usage
Accidents happen! If your shoes face unexpected damage like sole detachment or tearing (under normal use), we’ll replace them at no extra cost.
How to Claim Orthoflair Care?
Step 1
Contact us with your order number and proof of purchase.
Step 2
Describe the issue and provide a picture of the shoes.
Step 3
Choose between a free replacement pair or a gift card of equal value.
We’ll handle the rest to get you back on your feet—literally!
