Your Orthoflair shoes offer more than comfort—they’re protected for a full year with Orthoflair Care.
What Does Orthoflair Care Cover?
Manufacturing Defects
Experience a flaw in your pair? Whether it's stitching, sole issues, or other production defects, we’ll replace your pair or issue a gift card equivalent to its value. No conditions apply.*
Wear and Tear Protection
If your shoes wear out under normal use, we’ll replace them. Conditions apply.*
Comfort Guarantee
Our advanced orthotic insoles are designed for long-lasting support. If your shoes lose their cushioning or effectiveness, we’ll make it right with a full replacement. Conditions apply.*
Fit and Sizing Issues
Perfect fit, guaranteed! If we deliver the wrong size, we’ll replace it—no questions asked. If you face a sizing issue after purchase, we offer a one-time exchange. Conditions apply.*
Damage from Usage
Accidents happen! If your shoes face unexpected damage like sole detachment or tearing (under normal use), we offer a one-time exchange. Conditions apply.*
How to Claim Orthoflair Care?
Step 1
Contact us with your order number and proof of purchase.
Step 2
Describe the issue and provide a picture of the shoes.
Step 3
Choose between a free replacement pair or a gift card of equal value.
We’ll handle the rest to get you back on your feet—literally!
