FAQs
ORDERS & TRACKING
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the our website.
Can I change or cancel my order?
Yes, you can change or cancel your order as long as it has not been shipped yet. Please contact our friendly customer service team for assistance with order changes or cancellations.
Can I add items to my order after it has been placed?
If you wish to purchase additional items, you will need to place a new order. However, your multiple items to be delivered in a single package.
SHIPPING
Do you offer free shipping?
Absolutely! We proudly offer hassle-free, free worldwide shipping on all orders.
How long does shipping take?
At orthoflair, we truly appreciate our customers and take great pride in providing them with a valuable service - FREE worldwide shipping. We recognize the significance of timely delivery, which is why, on average, our shipping takes between 6 to 12 days. Wherever you may be, you can enjoy the convenience of shipping at no cost.
Please keep in mind that we are committed to providing you with the utmost quality. Our standard order processing time is usually within 24-48 hours. In exceptional cases, it may extend to 72 hours due to thorough quality checks. We truly care about your satisfaction and appreciate your patience as we maintain our high standards for excellence.
Does orthoflair offer shipping to my country?
Without a doubt! At orthoflair, we take delight in offering Free Worldwide Shipping to all our customers, including your beautiful country!
We provide shipping services to the following countries:-
A-B Australia, Belgium, Brazil
C-D Canada, Denmark
E-G France, Germany
H-L Ireland, Italy, Japan
M-N Netherlands, New Zealand,
O-T Spain, Sweden
U-Z United Kingdom, and United States.
Can I change the shipping address after placing an order?
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. They will do their best to accommodate your request.
RETURNS
What is your return policy?
We proudly offer a full refund for any orders within 30 days of delivery.
For more information, see our return policy.
How do I initiate a return?
We want to make the refund process as easy as possible for you. If you are eligible for a refund within 30 days of delivery, kindly reach out to our customer support team (support@orthoflair.com) with your order details. We will be glad to assist you in processing the refund. Please note that refunds are applicable under the following conditions:
Order Cancellation (if applicable) before shipment
Damaged or Defective product
Wrong item shipped
We apologize for any inconvenience caused and assure you that we will promptly address your request. Simply provide the necessary information, and our team will take care of the rest. Your satisfaction is our priority.
How do I know that my order has been shipped?
Can I return an item purchased during a sale?
Yes, you can return an item purchased during a sale. Our return policy applies to all eligible items, regardless of whether they were purchased at full price or on sale.
PAYMENTS
What payment methods do you accept?
We accept various payment methods to provide you with convenience and flexibility. Currently, we accept major credit cards (Visa, Mastercard, American Express), debit cards, Apple pay, Google pay, Union pay and PayPal. We continuously strive to expand our payment options to ensure a smooth and secure checkout experience for our customers.
When will I be charged for my order?
We will charge you for your order as soon as you check out.